Citizens'/Clients' Charter
Department of Official Language
Ministry of Home Affairs
Government of India
Quick Overview
Department of Official Language at a Glance
15+
Major Services
Official Language Policy, Hindi Training, Translation, Awards, Publications and more.
8
User Groups
Ministries, Banks, PSUs, Citizens, Authors, Trainees and Government Employees.
15–60
Service Timeline
Time-bound service delivery ranging from 15 Days to 60 Days.
1975
Established
Independent Department under the Ministry of Home Affairs.
Preface
Introduction to the Citizens' / Clients' Charter
About the Department
The Department of Official Language was established in June 1975 as an independent Department under the Ministry of Home Affairs to monitor the implementation of constitutional and statutory provisions relating to the Official Language and to promote the progressive use of Hindi for the official purposes of the Union.
The Department promotes the use of Hindi through training programmes, Hindi typing and stenography, translation services, constitution of Hindi Advisory Committees, Town Official Language Implementation Committees (TOLIC), incentive schemes and annual implementation targets.
Though the Department primarily serves Government organizations and employees, its initiatives ultimately improve transparency and public service delivery by encouraging greater use of Hindi in official communication.
Highlights
- ✅ Established in June 1975
- ✅ Ministry of Home Affairs
- ✅ Promotes Official Language Hindi
- ✅ Capacity Building & Training
- ✅ Official Language Policy Monitoring
- ✅ Public Grievance Redressal
Vision & Mission
Our Purpose and Strategic Objectives
Our Vision
To create an enabling environment for the progressive use of Hindi for the official purposes of the Union in accordance with the Constitutional and statutory provisions regarding Official Language so that Hindi serves as a medium of expression for all elements of India's composite culture.
Our Mission
- Promote progressive use of Hindi in Central Government Offices.
- Provide guidance on Official Language implementation.
- Create awareness through programmes and publications.
- Build capacity through training and skill development.
- Ensure bilingual functioning in Government offices.
- Strengthen coordination with Ministries and Organisations.
- Enhance citizen satisfaction.
- Improve personnel management.
- Monitor Official Language Policy.
- Promote transparency and accountability.
- Encourage stakeholder participation.
- Create an eco-friendly work environment.
Our Users
The Department serves a wide range of stakeholders across the Government and public.
Government Ministries
Ministries, Departments, Attached & Subordinate Offices and Autonomous Bodies.
Public Sector
Public Sector Undertakings, Corporations and Government Companies.
Banks & Financial Institutions
Public Sector Banks and Financial Institutions.
General Public
Citizens seeking information, clarification and services.
Government Employees
Officers and Officials of CSOLS, CHTI, CTB and Regional Offices.
Hindi Authors
Writers and contributors promoting Hindi language.
Trainees
Participants of Hindi language and translation training programmes.
Suppliers
Vendors and suppliers providing goods and services.
Services Rendered
Key services provided by the Department of Official Language
Hindi Training
Training in Hindi language, Hindi typing, stenography, translation and IT tools.
Official Language Policy
Issue policy directions and Presidential Orders regarding implementation.
Committees
Constitution and meetings of Kendriya Hindi Samiti, KRKS and Hindi Salahkar Samitis.
Monitoring
Annual programmes, targets, quarterly reports and inspections for implementation.
Incentive Schemes
Administration of awards and incentive schemes encouraging work in Hindi.
Publications
Preparation and publication of Rajbhasha Bharti and other official language publications.
Translation
Translation of manuals, codes, forms and procedural literature.
Unicode & Technology
Promotion of Unicode-enabled systems, keyboards, printers and software.
Cadre Management
Management of the Central Secretariat Official Language Service and subordinate offices.
Service Standards
Department of Official Language – Citizens'/Clients' Charter
⏱ Service Standard
1–3 Months
👤 Responsible Officer
Joint Director (Policy)
⚙ Process
Examination of references related to the Official Languages Act, Rules and Policy and consultation with the concerned authorities wherever required.
📄 Documents Required
Application on plain paper with supporting documents.
⏱ Service Standard
1–2 Months
👤 Responsible Officer
Deputy Secretary (Technical)
⚙ Process
Examination of requests relating to IT tools, Unicode, website and technical matters.
📄 Documents Required
Application with detailed information.
⏱ Service Standard
1–2 Months
👤 Responsible Officer
Deputy Secretary (Budget)
⚙ Process
Examination of budget matters relating to the Department and subordinate offices.
📄 Documents Required
Application with supporting documents.
⏱ Service Standard
1–3 Months
👤 Responsible Officer
Deputy Secretary
⚙ Process
Examination of cadre management, posting, promotion and related matters.
📄 Documents Required
Application with relevant records.
⏱ Service Standard
2 Months
👤 Responsible Officer
Deputy Secretary (Training)
⚙ Process
Examination of training and translation related matters.
📄 Documents Required
Application with relevant details.
⏱ Service Standard
2 Months
👤 Responsible Officer
Deputy Secretary (Implementation)
⚙ Process
Examination of matters related to Regional Implementation Offices.
📄 Documents Required
Supporting documents.
⏱ Service Standard
2–3 Months
👤 Responsible Officer
Deputy Secretary
⚙ Process
Examination of complaints and necessary action.
📄 Documents Required
Complaint with supporting evidence.
⏱ Service Standard
1–2 Months
👤 Responsible Officer
Deputy Secretary
⚙ Process
Examination in accordance with the relevant rules.
📄 Documents Required
Application and supporting documents.
⏱ Service Standard
1–2 Months
👤 Responsible Officer
Deputy Secretary
⚙ Process
Examination of matters related to annual programme and advisory committees.
📄 Documents Required
Application.
⏱ Service Standard
1–2 Months
👤 Responsible Officer
Joint Director
⚙ Process
Examination of requests related to promotion of Official Language.
📄 Documents Required
Relevant details.
⏱ Service Standard
1–2 Months
👤 Responsible Officer
Deputy Secretary
⚙ Process
Examination of publication and award related matters.
📄 Documents Required
Application.
⏱ Service Standard
1 Month
👤 Responsible Officer
Deputy Secretary (Administration)
⚙ Process
Examination of administration and coordination matters.
📄 Documents Required
Supporting documents.
⏱ Service Standard
1–2 Months
👤 Responsible Officer
Director, Central Hindi Training Institute
⚙ Process
Training programmes, examinations and grievance redressal.
📄 Documents Required
Relevant details.
⏱ Service Standard
1–2 Months
👤 Responsible Officer
Director, Central Translation Bureau
⚙ Process
Examination of translation services and training matters.
📄 Documents Required
Relevant details.
⏱ Service Standard
1–2 Months
👤 Responsible Officer
Secretary, Committee of Parliament on Official Language
⚙ Process
Examination of matters related to the Committee.
📄 Documents Required
Application and supporting documents.
Public Grievance Redressal
If the prescribed service standards are not met, stakeholders may contact the Public Grievance Officer or lodge a grievance through CPGRAMS.
Public Grievance Officer
Smt. Satinder Kaur
Deputy Secretary
23438155
s.kaur68@nic.in
Escalation
Joint Secretary
Dr. (Smt.) Meenakshi Jolly
📞 23438130
✉ jsol@nic.in
What We Expect From You
Need More Information?
Download the latest Citizens'/Clients' Charter.
Download PDF